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Last updated: 30 August 2026
These Terms and Conditions govern your use of popartegypt.com and purchases made from POP ART EGYPT (“POP ART,” “we,” “us” or “our”).
Business contact address: 7 Andeya Street, Ismailia, Egypt
Email: service@popartegypt.com
WhatsApp: +20 109 485 7215
By accessing this website or placing an order, you agree to these Terms and Conditions. Please read them carefully before purchasing a product.
Each product page provides the product’s description, intended use, size or volume, available colours or variations, price and other relevant information.
We take reasonable care to present product descriptions and colours accurately. However, the appearance of a colour may vary slightly because of screen settings, lighting, the colour and preparation of the painted surface, primer choice, dilution, application method and the number of coats applied.
Minor differences may also occur between manufacturing batches. These variations do not affect your rights where a product is defective, unsafe, materially different from its description or does not match your order.
Product availability may change. Placing a product in the shopping cart does not reserve it. If an ordered product becomes unavailable, POP ART will contact you and offer a suitable alternative or a refund for the unavailable product.
When you select “Place Order,” you submit an offer to purchase the products in your order at the displayed prices and delivery charges. Please check the products, variations, quantities, telephone number and delivery address before submitting your order.
An automated email or on-screen message confirming receipt of your order does not necessarily mean that the order has been accepted. The order is accepted when POP ART confirms its acceptance or dispatches the products, whichever occurs first.
POP ART may contact you by telephone or WhatsApp to verify a cash-on-delivery order, confirm the delivery address or obtain information needed to process the order.
We may decline or cancel an order before dispatch if a product is unavailable, a clear pricing or product-information error occurred, the supplied customer details are incomplete or invalid, payment cannot be authorised, we reasonably suspect fraudulent activity, or the address is outside our supported delivery area.
If we cannot accept an order, we will notify you. Any payment already received for the cancelled order will be refunded in full using the original payment method where possible, or another agreed method.
All product prices are displayed in Egyptian pounds (EGP). Delivery charges and any other applicable charges will be displayed separately before you place the order and included in the final order total.
Available payment methods may include cash on delivery, card payments and mobile wallets. The payment methods available for a particular order will be shown during Checkout.
Online payments are subject to authorisation by the relevant payment provider. If payment is not authorised or cannot be completed, the order may not be processed.
POP ART may change product prices or promotions at any time. A price change will not affect an order that has already been accepted, except where there is an obvious pricing error.
If an obvious pricing error affects your order, we will contact you before dispatch. You may confirm the order at the correct price or cancel it and receive a full refund of any amount already paid.
Discount codes and promotional offers are subject to their stated conditions and validity periods. Unless expressly stated otherwise, promotional offers cannot be exchanged for cash.
POP ART delivers to supported locations within Egypt. The available delivery method, current delivery charge and any applicable free-shipping threshold will be displayed in the Cart or Checkout before you place the order.
Where free shipping is offered, eligibility is determined by the qualifying order amount displayed by the website at the time the order is placed. Shipping charges and thresholds may change for future orders, but they will not change after an order has been accepted.
Any delivery date or delivery period provided by POP ART is an estimate. We will take reasonable steps to deliver within the stated period and will contact you if we become aware of a significant delay.
You are responsible for providing a complete and accurate delivery address, governorate and telephone number. The courier may contact you to arrange delivery. If delivery fails because the supplied details are incorrect or nobody is available to receive the order, a reasonable additional delivery charge may apply before another delivery attempt is arranged.
Responsibility for the products passes to you when the order is delivered to you or to a person authorised by you to receive it.
If an order arrives visibly damaged, incomplete or incorrect, please contact POP ART as soon as reasonably possible and provide the order number and photographs where available. A delayed report does not remove any rights provided under applicable consumer-protection law.
POP ART is not responsible for delays caused by circumstances outside its reasonable control. If such a delay becomes substantial, you may contact us to cancel the undelivered part of the order and receive a refund for it.
If you need to change or cancel an order, contact POP ART as soon as possible through WhatsApp or email and provide your order number.
We will make reasonable efforts to accommodate a requested change or cancellation before the order is prepared or dispatched. A requested change is not confirmed until POP ART has accepted it.
If the order has not been dispatched, we may cancel it and refund any amount already paid. Once an order has been handed to the courier, changing or cancelling it may no longer be possible.
If the order has already been dispatched, any cancellation or return will be handled under Section 7 of these Terms. Please contact POP ART before refusing delivery or returning a product so that we can provide the appropriate instructions.
Approved refunds will be initiated without undue delay. The time required for the funds to appear may depend on the bank, card issuer or payment provider.
Nothing in this section limits any cancellation or refund rights provided under applicable Egyptian consumer-protection law.
Subject to the exceptions below, you may exchange or return an eligible product within 14 days of receiving it, without giving a reason and without bearing return expenses.
The product must remain in the same condition in which it was received. Please contact POP ART before returning a product so that we can provide the appropriate return instructions.
The 14-day return right may not apply where the nature, characteristics, packaging or condition of the product prevents it from being returned to its original condition; where its condition has changed because of the customer; or where it was manufactured or prepared according to specifications selected by the customer and conforms to those specifications.
Accordingly, opened, used, mixed or otherwise altered paint and customised colour products may be excluded where they cannot be restored to their original condition. These exceptions do not remove your rights where a product is defective or does not match the order.
If a product is defective, you may request its replacement or return with a refund within 30 days of receiving it, subject to applicable Egyptian consumer-protection law.
If a product arrives damaged, incomplete or different from what you ordered, contact POP ART with your order number and photographs where available.
Where the claim is confirmed, POP ART will provide an appropriate replacement or accept the return and refund the product value without additional cost to you, within the period required by law.
To request a return, exchange or refund, contact service@popartegypt.com or WhatsApp +20 109 485 7215. Include your order number, the affected product and the reason for the request.
Please wait for return instructions before sending a product. Proof of purchase may be required.
Refunds will be issued through the original payment method where possible. For cash-on-delivery orders, the refund will be issued through another method agreed with the customer.
Where POP ART voluntarily accepts a return that is not covered by a statutory return right, any applicable return-delivery arrangement will be explained and agreed before the product is returned.
Nothing in this policy limits rights provided under Egyptian consumer-protection law.
POP ART products must be used only for their intended purposes and in accordance with the product label, instructions and Safety Data Sheet where one is provided.
Before using a product, review its application, storage and safety instructions. Keep products securely closed and out of the reach of children and pets. Do not ingest a product or use it on food, skin, cosmetics or other unintended applications unless the product information expressly states that the use is suitable.
When spraying or airbrushing, work in an appropriately ventilated area, avoid inhaling spray or mist and use any protective equipment recommended by the product instructions or Safety Data Sheet.
Surface material, preparation, primer, dilution, equipment, temperature and application technique can affect adhesion, finish and durability. Test the product on a small, inconspicuous area before completing the full project, particularly when using it on an unfamiliar surface or over another coating.
Do not mix products unless their instructions confirm that they are compatible. Follow the stated drying, curing, cleaning and storage instructions.
Information provided on the website is general product guidance and does not replace the instructions, warnings or Safety Data Sheet supplied for a specific product. If there is any inconsistency, the product-specific safety information takes priority.
Unless otherwise stated, the POP ART name, branding, product names, website design, text, product descriptions, colour charts, photographs, graphics, videos, downloadable materials and other original website content are owned by or licensed to POP ART and are protected by applicable intellectual-property laws.
You may view the website, print or save information relating to your order or product use, and share ordinary links to publicly available pages for personal and non-commercial purposes.
Without prior written permission, you may not reproduce, republish, distribute, sell, modify or commercially exploit POP ART website content. You may not remove ownership notices or use the POP ART name, branding or content in a way that falsely suggests endorsement, partnership or affiliation.
Product names, logos and other materials belonging to third parties remain the property of their respective owners. Their appearance on the website does not transfer any ownership rights.
You may use the POP ART website only for lawful purposes and in accordance with these Terms.
You must not submit fraudulent or deliberately false orders, impersonate another person, provide misleading account or delivery information, attempt to gain unauthorised access to the website or its systems, introduce malicious software, interfere with website operation, or use automated tools to extract website content or data without permission.
POP ART may restrict access, remove submitted material or cancel an order that has not yet been accepted where we reasonably believe the website is being misused, security is threatened or unlawful activity is involved.
We may update, suspend or temporarily restrict parts of the website for maintenance, security, technical or operational reasons. We do not guarantee that the website will always be uninterrupted or error-free. Any interruption will not affect rights relating to an order that POP ART has already accepted.
The website may contain links to third-party websites or services for convenience. POP ART does not control those services and is not responsible for their content, availability or separate terms and privacy practices.
If you submit a product review, comment, photograph or other content, you confirm that it is based on your genuine experience, that you created it or have permission to submit it, and that it does not violate another person’s rights.
Submitted content must not be deliberately false or misleading, unlawful, threatening, abusive, discriminatory, defamatory, obscene, infringing, promotional spam, or contain another person’s private information.
You retain ownership of your original content. By submitting it to the website, you give POP ART a non-exclusive, royalty-free permission to store, display and technically adapt it as reasonably necessary to operate the website and present the review or submission. POP ART will request separate permission before using identifiable customer photographs or projects in advertising outside the website.
POP ART may moderate or remove content that violates these rules, is unrelated to the relevant product, contains malicious links or exposes personal information. A review will not be removed merely because it is critical or gives a low rating.
Customer reviews express the views of their authors. POP ART does not guarantee that every statement within a review is accurate or applicable to every user or project.
POP ART processes personal information in accordance with its Privacy Policy.
Information such as your name, telephone number, email address, delivery address, account details and order information may be used to process payments, fulfil and deliver orders, provide customer support, prevent fraud, maintain website security and comply with legal obligations.
Information may be shared with payment providers, delivery companies, website-service providers and other parties only where reasonably necessary for these purposes or as otherwise explained in the Privacy Policy.
Where marketing communications are offered, you may unsubscribe using the method included in the communication or by contacting POP ART.
The website may use cookies and similar technologies for essential website functions, preferences, analytics and other purposes described in the Privacy Policy or cookie notice.
For privacy-related questions or requests, contact service@popartegypt.com.
POP ART is responsible for losses that are a reasonably foreseeable and direct result of our breach of these Terms or failure to exercise reasonable care.
POP ART is not responsible for loss or damage caused by using a product contrary to its label, instructions or Safety Data Sheet; unsuitable surface preparation; incompatible materials; unauthorised product modification or mixing; improper application, storage or handling; or another circumstance outside our reasonable control.
Product results can be affected by the surface, preparation, equipment, dilution, environment and application technique. POP ART does not guarantee a particular creative or cosmetic result where the product itself is not defective and corresponds to its description.
Nothing in these Terms excludes or limits liability where doing so would be unlawful. This includes responsibility for fraud, deliberate misconduct, death or personal injury caused by negligence, unsafe or defective products, or any mandatory rights available under Egyptian consumer-protection law.
POP ART may update these Terms to reflect changes in the law, website, products, services or business practices. The updated version will be published on this page with a revised “Last updated” date.
Changes will apply from the date the updated Terms are published. They will not normally change the terms of an order that POP ART accepted before that date, unless the change is required by law or agreed with the customer.
If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
If POP ART does not immediately enforce a provision of these Terms, this does not mean that we permanently waive the right to enforce it later.
These Terms and any purchase made through the website are governed by the laws of the Arab Republic of Egypt.
If a problem arises, please contact POP ART first through service@popartegypt.com or WhatsApp +20 109 485 7215. We will make reasonable efforts to review the issue and reach an appropriate resolution.
If the issue cannot be resolved directly, the customer may submit a complaint to the Egyptian Consumer Protection Agency or exercise any right available before the competent Egyptian courts.
Nothing in these Terms prevents a customer from contacting a competent authority or restricts any mandatory right, remedy or jurisdiction provided under applicable law.
For questions about these Terms, products, orders, delivery, returns or refunds, contact POP ART through:
POP ART EGYPT
7 Andeya Street, Ismailia, Egypt
Email: service@popartegypt.com
WhatsApp: +20 109 485 7215
Please include your order number when contacting us about an existing order. We will respond within a reasonable period based on the nature of the request.
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Professional acrylic hobby paints and related tools made in Egypt for miniatures, models, 3D prints, props and creative work.